1. Introduction

Seconded ("Company," "we," "us," or "our") is committed to protecting your privacy and handling your Personal Information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, software, AI-powered tools (including interactive demos), automation systems, and related services (collectively, the "Platform").

By accessing or using the Platform, including interacting with any AI-powered demos or voice systems, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to Personal Information we collect directly from you and through your use of the Platform, including interactions with AI-powered tools, chat systems, and voice-based demos.

This Policy does not apply to Personal Information processed by our clients on behalf of their own customers. In those circumstances, we act as a service provider, and the applicable client's privacy policy governs the processing of such data.

3. Information We Collect

We collect Personal Information through the following channels:

A. Information You Provide

We collect information you voluntarily provide when you register for an account, complete forms, communicate with us, interact with AI demos, or otherwise use the Platform. This may include:

• Full name
• Email address
• Phone number
• Business name and related details
• Account information, including login identifiers and securely processed authentication credentials
• Any information submitted through onboarding, forms, surveys, communications, or AI interactions

AI Demo & Voice Interactions

If you interact with our AI-powered demos or voice-based systems, we may collect:

• Information you verbally provide (such as your name, phone number, or business details)
• Audio recordings or transcripts of your interaction
• Responses to consent requests or prompts
• Interaction data used to improve system performance and user experience

By providing information during AI interactions, you acknowledge that such information may be recorded, transcribed, and stored. You represent that you have the authority to provide any Personal Information submitted on behalf of another individual.

B. Information Collected Automatically

When you interact with the Platform, we automatically collect certain technical and usage information, including:

• IP address
• Device type, operating system, and browser
• Usage activity, session behavior, and interaction data
• Pages visited and referring URLs
• Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information about you from third parties, including:

• Marketing and advertising partners
• Analytics providers
• Publicly available sources
• Third-party tools or integrations you connect to the Platform

4. How We Use Your Information

We use Personal Information for legitimate business purposes, including to:

• Provide, operate, and maintain the Platform
• Personalize and improve user experience
• Facilitate account creation and management
• Deliver customer support and respond to inquiries
• Send service-related communications, updates, and notifications
• Send marketing and promotional communications where permitted by law or based on your consent
• Conduct analytics, research, and performance monitoring
• Enhance system functionality and develop new features
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal and regulatory obligations

Use of AI Demo Information

Information collected through AI demos or voice interactions may be used to:

• Follow up with you regarding your inquiry or demo experience
• Provide marketing communications, subject to your consent
• Improve AI system performance and accuracy
• Maintain records of consent and interaction history for compliance purposes

5. AI and Automated Processing

The Platform includes artificial intelligence and automated processing features designed to support workflows, communications, and operational efficiency.

Personal Information processed through these features, including demo interactions, is used solely to provide the requested services and functionality.

We may store transcripts or recordings of AI interactions for quality assurance, compliance, and system improvement.

We do not use your Personal Information to train publicly available or generalized artificial intelligence models.

6. How We Share Your Information

We may disclose Personal Information in the following circumstances:

Service Providers

We engage trusted third-party service providers to support our operations, including hosting, infrastructure, analytics, communications, voice processing, and technical services. These providers are contractually obligated to process Personal Information only as necessary to perform services on our behalf and to maintain appropriate safeguards.

Business Partners

We may share information with partners where necessary to provide integrated services or fulfill business operations.

Legal and Compliance Requirements

We may disclose Personal Information where required to do so by law or where we believe such action is necessary to comply with legal obligations, enforce our rights, or protect the safety of users or others.

Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets, Personal Information may be transferred as part of that transaction.

We do not sell your Personal Information for monetary compensation.

7. Communications and Messaging

If you provide your contact information, including through AI demos or voice interactions, you may receive communications from us, including service-related messages, updates, and, where permitted by law, marketing communications.

Message frequency may vary. Standard message and data rates may apply.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or, for SMS, by replying "STOP."

We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes without your explicit consent.

8. Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, regulatory, and compliance requirements.

This includes retention of AI interaction records, transcripts, and consent logs where necessary to demonstrate compliance with applicable laws.

In certain circumstances, we may retain and use anonymized or aggregated information for analytical and business purposes.

9. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect Personal Information from unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your Personal Information, including the right to:

• Access the Personal Information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your Personal Information
• Withdraw consent where processing is based on consent
• Opt out of certain communications

To exercise your rights, please contact us using the information provided below.

11. Children's Privacy

The Platform is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Platform, enhance user experience, and analyze usage.

You may control or disable cookies through your browser settings. Please note that disabling cookies may impact certain Platform functionality.

13. Third-Party Services

The Platform may include links to or integrations with third-party services. We are not responsible for the privacy practices or content of such third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date.

Your continued use of the Platform after any updates constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

[email protected]

Please note that the Terms of Service also includes SMS Terms, Cookie Policy, and DPA in the same document.