The Platform Behind Your AI Workforce
Seconded is a unified AI workforce platform that lets you create, customize, and manage AI employees — while giving you full control over communication channels, workflows, automation, and reporting. Everything works together in one system, designed to support your team at scale.
Seconded is more than AI agents.
It's the platform layer that powers how those agents operate, communicate, learn, and integrate into your business.
With Seconded, you get:
How the Platform Works
Choose or Create AI Employees
Start with one of our ready-built AI agents or customize your own from scratch.
Define Rules, Logic, and Voice
Set qualification rules, scripts, responses, escalation paths, and tone.
Connect Communication Channels
Phone, web chat, SMS, and more — all unified into one workflow.
Monitor, Optimize, and Scale
Track performance, review conversations, and expand capacity as your business grows.
AI Employees
Seconded includes role-based AI employees designed for real business workflows
Each AI employee:
- Can operate across multiple channels
- Follows your business rules
- Hands off to humans when needed
Platform Features
Everything you need to power your AI workforce, organized and accessible
Voice AI
- Answer inbound calls automatically
- Conduct natural conversations
- Ask qualifying questions
- Schedule appointments
- Transfer calls to humans when needed
- Handle missed calls and after-hours calls
Web Chat
- Website chat widget
- Context-aware responses
- Lead capture and qualification
- Escalation to live agents
- 24/7 availability
SMS & Messaging
- Automated text conversations
- Follow-ups and reminders
- Lead nurturing via SMS
- CRM-logged message history
- Custom qualification questions
- Lead scoring logic
- Routing based on answers
- Automatic tagging and categorization
- Disqualification handling
- Human handoff rules
- Real-time appointment booking
- Calendar syncing
- Rescheduling and confirmations
- Automated reminders
- No-show reduction workflows
- Custom workflows per agent
- Conditional logic ("If X, then Y")
- Multi-step follow-up sequences
- Time-based automation
- Escalation rules
- Internal notifications
- Custom scripts and responses
- Brand voice configuration
- Industry-specific training
- Business rules tuning
- Role-based behavior differences
- Editable over time as needs change
- Centralized contact records
- Call logs and recordings
- Chat and SMS transcripts
- Interaction timelines
- Lead status tracking
- Notes and internal visibility
- AI performance dashboards
- Conversation metrics
- Lead conversion insights
- Missed-call tracking
- Engagement trends
- Optimization insights
- Role-based access
- Secure data handling
- System uptime monitoring
- Enterprise-ready infrastructure
- Permission-based controls
Seconded adapts to your business — not the other way around.
You can:
Whether you want plug-and-play or fully tailored, Seconded supports both.
Tiers & Scalability
Seconded offers three tiers designed to grow with you
Starter
- Core AI agents
- Basic workflows
- Limited concurrent interactions
Pro
- Full multi-channel coverage
- Advanced automation
- Custom scripting
Scale
- Enterprise capacity
- Full customization
- Priority support & onboarding
Why Seconded
Most platforms sell
AI features
Seconded delivers
- AI employees with real roles
- A system that supports your team
- Tools that reduce missed opportunities
- Control without complexity
See the Platform in Action
Explore live demos or get started with an AI employee tailored to your business.